CN Pensioners Associations, Inc.

Step by Step Guide and FAQ for Railroaders in the Community

SPARK User Guide

FAQ for the Railroaders in the Community program

NOTE: For those retirees who have tried to log in and have followed the new log in procedure, but are still experiencing difficulties accessing the new platform, please email Lorenza at . Please be sure to include your full name as it appears on your CN Pension Statement as well as your CN pin number. Lorenza will respond to your inquiry within 24 hours. If it is just a password issue, Lorenza can assist you by creating a new password for you. However, if it turns out to be a technical issue, she will be unable to assist you until the issue has been resolved between CN and Benevity. Until then, CN advises those retirees to keep track of their volunteer hours so that they can be entered into the system once CN notifies your access to the system has been fixed.

Friendly Call Program Volunteers

How the CN Railroaders in the Community program works

CN is proud of the hundreds of employees, their families, and retirees who give generously of their time to local causes through our CN Railroaders in the Community program. They are part of the fabric of the many cities, towns and villages across our entire North American network, helping to make their communities better places to live and work.

CN supports their efforts by providing charitable donations to the organizations where CN railroaders volunteer.

Each hour of volunteer work earns a $15 reward, up to a maximum of $3,240 per employee per year (including volunteer hours completed by family members) and $2,250 per retiree per year (including volunteer hours completed by their spouse/surviving spouse).

There is no limit to the number of organizations an employee, their family members, CN retirees and the spouses/surviving spouses of CN retirees can volunteer with.

Thanks to our new digital platform, you can now easily track your volunteer hours and see when the donation to your charity was made.

Rewards are transferred electronically to the eligible organizations on a monthly basis.

Incentive Bonus: if you are a contributing member of the CNPA (paying your $1 per month membership), CN will give an additional reward of $100 to one of the charities you volunteered for. This is another great reason to become a member of the CNPA, and to enter your 2023 volunteer hours into the new platform before Dec. 31.

How the Incentive Bonus Works: At the end of each calendar year, the CNPA will send a list to CN of all retirees who have paid their membership fee. CN will cross-reference this list with the retirees who applied for volunteer awards in RRITC in that calendar year. Through the Spark website, CN will send $100 to a single charity that each member volunteered for. If a member volunteered for more than one charity, CN will contact the retiree in early January to ask them which charity should receive the bonus $100. The bonus payments will be entered in January with the funds being transferred by mid-February. Please note that there is one (1) $100 bonus per PIN and applies equally to surviving spouses.

As the RRITC program ends December 31st and restarts January 1st annually, all awards are reset. Therefore, any volunteer hours for the current year should be entered into Spark in that year in order for the bonus to be paid out in January/February. In order to qualify for the bonus $100 for your charity, the minimum volunteer time is just one hour.

Should you have any questions about this incentive bonus, please write to:

Check out the exciting new features of the Railroaders in the Community program on the website at:

To login:
Example: The password for Jane Smith, hired in 1999, would be: jansmi1999!!

Note: Once logged in, you may change your email address to a personal email and personalize your password. The surviving spouses of retirees should contact for assistance with the login.

We are also happy to confirm that if you have already started volunteering in your community this year, any volunteer hours accumulated since January 1 for a recognized charity will qualify for a reward in 2023.

For all inquiries or to provide your feedback, please send an email to: