CN Pensioners Associations, Inc.

New Web Portal

After an 18-month implementation, Morneau Shepell's administration system, Ariel, has replaced CN's internal system, PACS, for the administration of the CN Pension Plan. Ariel has been live since January 1, 2018 and produces all statements for terminations, retirements and other events. Pensioners received their first monthly pension from Ariel at the end of January.

As part of the project, a new Web Portal will be launched for both active employees and CN Pensioners. At this time, the Portal is still being tested. Given that the web portal is a new tool, not a replacement, Morneau Shepell recommended postponing the launch until mid-March to work on some remaining bugs. When it is ready to go live, they will send the launch communication to all Pensioners at their home addresses to let them know that the portal is available.

Meanwhile, CN Pensioners can call Morneau Shepell's toll free number with any questions or concerns. The toll free number is 1-800-361-0739. Should you have questions about the new portal, the agents at the call center will advise you of the new target date for the launch and that you will receive a communication as soon at it is available.